At Maher & Co Solicitors, we are committed to providing the best possible service to all our clients. However, if at any stage you become unhappy or concerned about the service we have provided, please inform us as soon as possible so that we can understand your concerns and do our best to resolve the issue.
In the first instance, it may be helpful to contact the person handling your matter directly. They will discuss your concerns with you and make every effort to resolve any issues at an early stage.
If you would like to make a formal complaint, please contact Maher & Co Solicitors and request a copy of our full Complaints Procedure. Making a complaint will not affect how we handle your case or the service we provide to you.
We have up to eight weeks to consider and respond to your complaint. If we are unable to resolve the matter within this timeframe, you may ask the Legal Ombudsman to review your complaint.
The Solicitors Regulation Authority (SRA) regulates solicitors in England and Wales and can assist if you have concerns regarding our professional conduct or regulatory obligations.
You can raise concerns with the Solicitors Regulation Authority if you believe there has been a breach of the standards expected of solicitors.
If we are unable to resolve your complaint ourselves, you may be able to refer your complaint to the Legal Ombudsman. The Legal Ombudsman provides an independent service for investigating complaints about the service provided by solicitors.
Referring a complaint to the Legal Ombudsman will not affect how we continue to handle your legal matter.
Complaints to the Legal Ombudsman must usually be made within six months of receiving our final written response to your complaint.
Complaints must also usually be made within:
The Legal Ombudsman will not normally accept complaints where the act or date of awareness was before 6 October 2010.
Legal Ombudsman
PO Box 6167
Slough
SL1 0EH
Telephone: 0300 555 0333 (Monday to Friday, 9am – 5pm)
Email: enquiries@legalombudsman.org.uk
Website: www.legalombudsman.org.uk
If you would like a copy of our full Complaints Procedure at any time, please contact Maher & Co Solicitors and we will be happy to provide this.
Telephone: 01628 675239
Email: info@maherandco.com
Address: 19 York Road, Maidenhead, SL6 1SQ
At Maher & Co Solicitors, we take all complaints seriously and aim to deal with concerns fairly, transparently, and promptly. We value our clients’ feedback and remain committed to delivering a professional, approachable, and reliable service.
Professional. Approachable. Reliable.
Maher & Co Solicitors is authorised and regulated by the Solicitors Regulation Authority, SRA number 670579.
